FAQs

Can I change or cancel my order once it has been placed?

We want you to enjoy your items as soon as you can! Therefore, we would be unable to change or cancel an order once it has been placed.

How will my order be shipped?

Please review our shipping policies  

How can we contact you?

You can email us at info@livecoolstuff.com 

Do you ship internationally?

Yes! We ship worldwide. However, customs charges may apply in your country which would be charged to you by your postal service upon arrival in your country.

How long will my order take to arrive?

After your order has been processed, please allow 4-6 weeks for shipping (varies by location). We will send you a confirmation email with your tracking number once your package has been sent! 

(However, *PLEASE* make sure your shipping address information is entirely correct to ensure a faster, safer delivery!)

Defective Product?

If a product received has manufacturing defects, buyers are entitled to request a product replacement within 30 days of receiving the item. If the case is deemed valid, L&K will cover related costs to deliver a replacement.

How can I be featured on your gallery page?

Awesome! You may either e-mail us your photo directly, or tag us on social media. 
 

Some items in our store are shipped from our warehouses and others are shipped directly from the designer or manufacturer with many being made to order. The length of time it will take to arrive depends on each product, the production time and the shipping carrier.

The approximate processing and delivery time for each product is listed on the product detail page.

Turnaround

We make every effort to ship items that do not require personalization or special handling within 1-3 business days AFTER your order is placed. Special handling items normally ship within 3-7 business days due to stock status and production time. If we discover that an item is not available within the regular time frame, we will contact you as soon as possible. Please be sure your contact information is correct.

Estimate shipping time ?

Domestic:

CURRENT PRODUCTION TIME: 2-5 business days

International:

+ United States: 10-30 Business days

+ Canada, Europe: 10-30 Business days

+ Australia, New Zealand: 10-30 Business days

+ Mexico, Central America, South America: 15-30 Business days

NOTE

* This doesn’t include our 2-5 day processing time.

* THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.

Individual items may ship separately

When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses, designers and manufacturers. You may receive one item before the next.

Carriers

We use the following carriers to deliver our orders:

– USPS
– UPS
– FedEx
– DHL

Shipping Rates

The rate charged for the shipping of your order is based on the size and weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.